Terms & Conditions

Last updated: 1 November 2026

These Terms & Conditions ("Terms") govern your use of the Ride Mitra Android application and the website at ridemitra.online (together, the "Service"), provided by BV Technolab ("we", "us", "our"). By installing the app, creating an account or buying a plan, you agree to these Terms.

1. The Service

Ride Mitra is a software tool for captains who drive with Rapido. Using Android's Accessibility feature, it reads ride requests shown on your phone and taps Accept on requests that match the filters you set (fare, distance, working hours and similar). You control when the Service is on or off.

2. Eligibility and account

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• You sign in with an email address or a Google account. The same account is used in the app and on the website. You are responsible for keeping your login secure and for all activity under your account.
• One account is for one person. Sharing or reselling an account is not allowed.

3. Plans and payment

• Paid features are available through prepaid plans of 1, 7, 15 or 30 days at the prices shown on our Pricing page and in the app. Prices are in Indian Rupees (INR) and include applicable taxes.
• Plans can be bought in the app or on the website. Payments are processed by our authorised third-party payment gateway partners. We do not see or store your card, UPI or bank details.
• A plan starts when payment is confirmed and ends after the number of days bought. If you already have an active plan, the new days are added after it ends. Plans do not renew automatically.
• We may change prices for future purchases. A change never affects a plan you have already paid for.
• Refunds are governed by our Cancellation & Refund Policy.

4. Your responsibilities

• Ride Mitra is an independent product and is not affiliated with, endorsed by or sponsored by Rapido or any other ride-hailing company. "Rapido" is a trademark of its respective owner. You are solely responsible for complying with Rapido's terms, policies and rules for captains, and with all traffic and other laws.
• Do not operate your phone while driving. Change settings only when parked.
• You must not copy, modify, reverse-engineer, resell or redistribute the app, or use it for any unlawful purpose.

5. No guarantee of earnings

Ride Mitra does not guarantee any number of rides, earnings, or that a particular booking will be accepted. The Service depends on third-party apps and on your phone, network and settings, and may stop working correctly if a third-party app changes. The Service is provided "as is" and "as available".

6. Limitation of liability

To the fullest extent permitted by law, BV Technolab is not liable for any indirect, incidental or consequential loss, including loss of earnings, account suspension or penalties by Rapido, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us for the plan during which the claim arose.

7. Suspension and termination

We may suspend or close an account that breaks these Terms, misuses the Service, or attempts payment fraud. You may stop using the Service and ask us to delete your account at any time.

8. Privacy

How we handle your information is described in our Privacy Policy.

9. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Service after a change means you accept the updated Terms.

10. Governing law and disputes

These Terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in India. Before taking any formal step, please contact us so we can try to resolve the issue.

11. Contact

Email ridemitra.help@gmail.com or Telegram @ridemitra.