Privacy Policy

Last updated: 1 November 2026

This Privacy Policy explains what information BV Technolab ("we", "us") collects when you use the Ride Mitra Android app and the website ridemitra.online, how we use it, and your choices.

1. Information we collect

• Account information: your name and email address when you sign up with email or Google, in the app or on the website.
• Plan and payment records: the plans you buy, their dates and amounts, and the payment reference from our payment gateway. Card, UPI and bank details are collected and processed only by the payment gateway; we never receive them.
• Support messages: anything you send us by email or Telegram, and any diagnostic files you choose to share.

2. Information that stays on your phone

Ride Mitra uses Android's Accessibility Service to read ride requests on your screen (fare, pickup and drop distances) and to tap Accept. This screen content, your filters, your booking log and your earnings statistics are processed and stored only on your phone. They are not sent to our servers. Ride Mitra acts only on the Rapido Captain app and ignores everything else on your screen. It does not collect your messages, contacts or passwords.

"Learn mode" can save copies of booking screens on your phone to help us support new app versions. These files are shared with us only if you choose to send them.

3. How we use information

• To create and manage your account and sign you in on the app and website.
• To activate the plan you paid for and keep a record of payments.
• To answer support requests and process refunds.
• To prevent fraud and meet legal, tax and accounting obligations.

We do not sell your personal information and do not use it for advertising.

4. Service providers

• Supabase: hosts account and plan records.
• Google: if you choose Google sign-in.
• Payment gateway partners: process payments under their own privacy policies.
• Netlify: hosts this website.

We may also disclose information if required by law or a valid government request.

5. Cookies and local storage

The website stores your login session in your browser so you stay logged in. We do not use advertising or tracking cookies.

6. Data retention and security

We keep account information while your account is active, and payment records for as long as required by Indian tax and accounting law. Data is transferred over encrypted connections (HTTPS) and each account can only read its own records.

7. Your choices

• You can turn off the Accessibility permission or uninstall the app at any time. Uninstalling removes all data stored on the phone.
• You can ask us to access, correct or delete your account information by writing to ridemitra.help@gmail.com. We will respond within 30 days.

8. Children

Ride Mitra is meant for adult drivers. We do not knowingly collect information from anyone under 18.

9. Changes

We may update this policy. The new version will be posted here with a new "Last updated" date.

10. Grievance officer

In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, questions or complaints may be sent to our Grievance Officer at ridemitra.help@gmail.com. We acknowledge complaints within 48 hours and resolve them within 30 days.